FAQ

Fair questions.

Straight answers about the free demo, your data, the field apps and pricing. Something missing? Write to [email protected] and a human replies.

Getting started
Is the free plan really free?

Yes. No card and no time limit. The demo workspace, unlimited contacts and households, and 1,000 email subscribers stay free for as long as you want them.

What is the demo workspace?

A complete sample workspace for a fictional organization like yours: realistic people and households, donors, a live inbox and the work in progress your team would actually be doing. It exists so you can try every feature, including the destructive ones, without touching real data.

Do I need training to get started?

Most teams are triaging real cases their first morning. Buttons say what they do in plain language, and anything disabled tells you exactly what it’s waiting for.

How do I move from the demo to real work?

Import your spreadsheet. Duplicates merge automatically on the way in, and the sample data steps aside.

Ridings & districts
Does pplCRM work for US campaigns?

Yes. It covers seven jurisdictions: Canadian federal, provincial and municipal races, US federal, state and local races, and an "anything else" option for the races nobody models. Pick yours when you set up the campaign and the rest of the product follows.

Do you say riding, ward or district?

Whichever your race uses. A Canadian federal campaign sees riding, a Toronto council campaign sees ward, an Ohio congressional campaign sees congressional district. Regional exceptions are automatic: Alberta and Saskatchewan get constituency, Quebec gets circonscription, New York calls a precinct an election district. If your race uses a word we did not predict, set your own and every screen uses it.

What about a race with no district, like the US Senate?

An at-large seat is a supported answer, not a blank field. Say the seat is elected at large and the seat-name question disappears; organizing runs on the precincts or polls underneath instead. The same applies to mayors, at-large council seats and the single at-large House seat in states such as Wyoming and Vermont.

Do the boundary maps come with pplCRM?

Some do. You can select a published map for Canadian federal ridings, Ontario and Alberta provincial ridings, and US congressional, state senate and state house districts — pplCRM downloads it for you and places your households in it, at no cost. Municipal ward and precinct maps are not included, so a new workspace does not already know your city council’s lines. Beyond selecting a published map, a map arrives three other ways: you import the district columns your voter file already carries, you upload a GeoJSON from an open data portal, or you draw the areas yourself.

My town publishes nothing usable. Now what?

Draw it, which is the normal path rather than a fallback. Open the boundaries page, draw the areas on a map that already has your households on it, and name them. Drawing and redrawing cost nothing and never call a paid lookup service, because deciding which area a door falls in is arithmetic on coordinates already on file. Hand-drawn boundaries are approximate, so they are for organizing work rather than anything legal.

My voter file already has district columns. Do I have to geocode?

Not for the columns themselves. Headers such as CD, LD, District, Riding, Ward, Precinct, Poll, Polling division and Election district are recognized on import and written straight to the household, with no address lookup at all — ready to filter, list, count and export right away. Bare SD and HD are the deliberate exception: SD is the state code for South Dakota as often as it is a senate district, so the wizard asks you to point those two at the right field instead of quietly guessing wrong. Turf cutting is the one job that still needs coordinates, because a walk list is built from located doors. If you have the shapes instead, upload a GeoJSON and tell us which property holds each area name.

Do you issue US donation receipts or file FEC reports?

No, to both, and we would rather say so here than after you moved your list. US political contributions are not tax-deductible federally, so there is no tax receipt to issue and pplCRM issues none — though every gift is still receipted by email in the plain sense, confirming the gift without claiming a tax treatment. We also do not prepare or submit FEC or state campaign-finance reports. Canadian political and charitable receipting is unaffected: numbered official receipts on the regimes that allow them.

Your data
Who owns the data?

You do. We never sell, share or rent it. Your donors and constituents are not our product.

Can I get my data back out?

Always. People, notes, donations and history export to plain CSV whenever you want, on every plan.

Is my workspace shared with other organizations?

No. Each organization runs in its own isolated workspace.

Where is my data stored?

In Canada. Your workspace data stays there for processing and backups. Signup asks whether you need a specific region — Canada, the United States or the European Union — and the default is "does not matter", which is the right answer for most organizations. Choosing a region is part of the Movement plan. Only Canada is running today, so a workspace that asks for another region is still created in Canada and the request is recorded; the signup form says so at the time.

What happens when I delete something?

Delete means deleted. Records are purged, not quietly archived for us to keep. Deleting a user login removes their personal details for good; the work they contributed stays with your workspace, shown as “Deleted user”.

Newsletters
Will my newsletter land in spam?

Your mail goes out from your own verified domain, so inbox providers judge you on your own sending record, not on the worst spammer sharing your pipe. And before every send, an AI deliverability check scores your draft 0–100 against spam patterns and shows you exactly what to fix — on every plan, including Free.

Why do I verify a domain before sending?

Verification proves to inbox providers that the mail really comes from you. It is the single most effective thing that keeps a newsletter out of spam, and it means the reputation you build belongs to you.

What about unsubscribes and do-not-contact?

Honored automatically, everywhere. When someone unsubscribes or is marked do-not-contact, every future send skips them; nobody has to remember.

Field apps
What do volunteers see?

Only what you hand them: the turf they’re walking or the outing they’re driving, on iOS, Android or the web — never the contact list. By default an approved volunteer can also pick another turf inside their own campaign, never another campaign; admins can turn that off for the whole workspace or for one person. Not the whole list.

Do the apps work offline?

They are. The volunteer companion is offline-first for canvassing and deliveries alike — knocks and drop-offs queue on the phone and sync back to the field report when you’re in signal again.

Can volunteers work on paper?

Yes — paper is a first-class option, not a fallback. Every turf prints as a walk sheet: a map with numbered doors, the door list in walking order with blank result and notes columns, and a QR code that opens the same turf on a phone. Print mid-campaign and already-knocked doors show their result, so a paper round never retreads finished ground.

Do field volunteers need their own seats?

No. Volunteers join by invite to use the companion apps and don’t take up a staff seat. Companion volunteers are part of the Movement plan, and they’re unlimited.

Pricing
How much does it cost?

Grassroots starts at $29/month and Movement at $55/month, each covering your first 1,000 emailable subscribers. The price steps up in brackets as your list grows, and the pricing page always shows you the exact price at your subscriber count.

Can I pay annually?

Yes. Annual billing costs exactly 10× the monthly price — 2 months free — at every subscriber bracket, paid up front for the year. Monthly stays the default: campaigns that wrap up mid-year shouldn’t prepay twelve months. If your list grows into a higher bracket mid-year, the prorated difference for the rest of your current billing period is charged right away on either interval.

How is pricing metered?

On emailable subscribers, not total contacts. You can store your entire voter or canvassing universe for free and only pay for the people you can actually email; most tools charge you for every contact.

Are there fees on donations?

Donations processed through Stripe carry a 1% platform fee on top of Stripe’s own processing fees, shown transparently in the product. Subscriptions have no hidden fees.

Can I see prices in euros, pounds or Canadian dollars?

Yes. We show estimated prices in your local currency at today’s exchange rate, and you can switch currency on the pricing page. Billing is always in US dollars.

What happens when my list grows?

Nothing surprising, and nothing ever blocks. When your emailable subscribers cross into a new bracket we email your admins, move you to the new bracket, and charge the prorated difference for the rest of your current billing period — so your monthly email allowance grows the moment your list does. If your list shrinks, the price drops at the next renewal automatically.

Do you have a plan for larger organizations?

Yes. Enterprise is for federations, parties and multi-office operations: more than 200,000 subscribers, SSO and multiple linked workspaces. Write to [email protected] and we’ll tailor it.

Can I talk to a human before committing?

Yes. Book a 15-minute walkthrough and we’ll set up the demo together, or write to [email protected].

Still wondering? Try it on sample data.